Frequently Asked Questions

We offer a complete range of professional sushi automation equipment including: Nigiri machines (producing 1,500-4,600 pieces/hour), Maki roll machines, Rice washers (automatic and semi-automatic), Rice cookers and mixers, Maki cutters, Onigiri machines, and complete all-in-one systems. All equipment is from premium Japanese manufacturers like Autec, Suzumo, and Fujiseiki.

Yes! We provide complete installation services and comprehensive operator training. Our Italian technical team will install your equipment, train your staff on proper operation and maintenance, and ensure everything is running perfectly before we leave. Training is conducted in your language and includes hands-on practice.

All equipment comes with manufacturer warranty (typically 1-2 years). We provide 24/7 technical support via phone, email, and WhatsApp. Our Italian service team can provide remote troubleshooting and on-site repairs when needed. We also stock spare parts for fast replacement.

Prices vary significantly based on machine type, capacity, and features. Manual tools start around €2,000-3,000, semi-automatic machines range from €8,000-15,000, and fully automatic high-capacity systems can be €20,000-50,000+. We provide detailed quotes based on your specific needs. Contact us for a personalized proposal with ROI calculations.

Most customers achieve full ROI within 12-18 months through labor cost savings (up to 60% reduction), increased production capacity (3-5x), reduced waste, and improved consistency. For example, a nigiri machine producing 2,000 pieces/hour can replace 3-4 skilled workers, saving €50,000-70,000 annually in labor costs alone.

Yes, we work with several leasing and financing partners to offer flexible payment plans. Options include equipment leasing, installment payments, and bank financing. Contact us to discuss the best financing solution for your business.

Most machines operate on standard 230V single-phase power. Larger industrial equipment may require 380V three-phase power. Water connection is needed for rice washers. Specific requirements are provided in each product's technical specifications. We can assess your facility during consultation.

Our machines are designed for easy cleaning with removable parts and food-safe materials. Daily cleaning typically takes 10-15 minutes. We provide detailed maintenance schedules and training. Most routine maintenance can be performed by your staff. Regular professional servicing is recommended annually.

Yes, all equipment we sell is CE certified and meets European safety and hygiene standards. We only work with manufacturers who comply with international food safety regulations. Full documentation is provided with each machine.

Delivery times vary by product and availability. Stock items can ship within 1-2 weeks. Custom configurations or made-to-order equipment typically take 6-12 weeks. We provide accurate delivery estimates with each quote and keep you updated throughout the process.

Yes, we ship throughout Europe and internationally. Shipping costs and customs procedures vary by destination. We handle all export documentation and can arrange installation support in most countries. Contact us for international shipping quotes.

Absolutely! We encourage customers to see equipment in action. We can arrange demonstrations at our facility in Milan or at partner locations. We also provide detailed video demonstrations and can connect you with existing customers for references. Contact us to schedule a visit.