Who Hong Chiang is
The registered office and factory are in Shengang, Taichung City. The range goes well beyond the classic sushi belt: rail trains, direct-to-table delivery lanes, moving retail displays, tablet and QR ordering systems, freshness accessories for the plates.
The correct company name is Hong Chiang Technology Co., Ltd. (鴻匠科技股份有限公司). You will also find it written HongChiang or Hong-Chiang, and often misspelled «Hong Chang»: same company.
What «official distributor in Italy» means
- Design on your floor plan. The route is drawn on the real room: columns, kitchen, exits, seats, loading point and plate exit.
- Import and customs. Handled by us, including shipping, port of arrival and lead times, which drive your opening date.
- On-site installation. Assembly, connections and calibration in your premises, by our technicians.
- CE marking of the assembly. The system installed in your restaurant is a new assembly of machinery: it must be assessed, documented and CE marked in its real configuration. It is the part almost nobody accounts for when buying abroad — see the dedicated page.
- Staff training. Loading, waste rules, correct cleaning, use of the ordering system.
- Service and spare parts in Italy. On-site intervention and wear parts in stock: a line stopped on Saturday night is the real cost, not the purchase price.
The Hong Chiang range available in Italy
| System | What it is for |
|---|---|
| Chain conveyor | The classic kaiten belt: robust, available with hot and cold twin lanes. |
| Magnetic conveyor | Continuous surface with no visible chain: quieter and far easier to clean. |
| Express tray lane | Delivers the order to the table that placed it, not past everyone else. |
| Rail train | Carriages that reach the seat and return on their own, up to 60 m/min. |
| Cornering modules | Make the loop possible in rooms with columns and alcoves. |
| Multi-floor links | When the kitchen sits on another level, instead of a dumbwaiter. |
| In-table conveyor | For hot pot, yakiniku and barbecue: one line per table. |
| Ordering and freshness | Tablet and app-free QR ordering, kitchen display, freshness chips and automatic covers. |
The systems in operation. Every model is built to measure on the plan of the room.
Buying directly from Taiwan: what stays on you
It is not a commercial argument, it is a liability one: the declaration of conformity for the assembly installed in your restaurant must be signed by whoever installed it, and in an inspection or after an accident that is the first document requested.
How a Hong Chiang installation happens, step by step
- Floor plan. DWG, DXF, dimensioned PDF, or even a photo of the drawing with the main measurements.
- Technical layout. We draw the route on your room and tell you how many seats it actually serves.
- Itemised quotation. System, technology, finishes, shipping, installation, training, CE marking: each item separately.
- Manufacturing and testing. Four to six weeks made to measure, with a 72-hour continuous test before shipping.
- Installation, compliance, training. Assembly, technical file and CE marking of the assembly, assisted start during the first evenings.
Want a Hong Chiang system in your restaurant?
Send us the floor plan: we come back with the route drawn on your room, the seats served and a quotation line by line.
Upload your floor plan → WhatsApp +39 333 770 8642 Read the kaiten guideHong Chiang systems we service in Italy
The reference we always give, because you can go and see it, is Basara in Milan: a magnetic kaiten running for years, serviced directly by us, including the drive component replacements carried out in January 2026. We also service systems we did not sell.
Frequently asked questions about Hong Chiang in Italy
Does Hong Chiang have an office in Italy?
No. Hong Chiang Technology manufactures in Taichung, Taiwan, and works in Italy through a distributor. Since 27 August 2026 the distributor for Italy and San Marino is Italfrigo Service S.r.l., trading as Italia Sushi Robot: layout design, import, installation, CE marking of the installed assembly, training and service are handled locally by us.
Who is the official Hong Chiang distributor in Italy?
Italfrigo Service S.r.l., based in Cinisello Balsamo (Milan), trading as Italia Sushi Robot. The distribution agreement covers the Republic of Italy and the Republic of San Marino for food delivery systems: kaiten conveyors, rail trains, express lanes, ordering systems and accessories.
How do you buy a Hong Chiang system in Italy?
It starts from the floor plan: we draw the route on your actual room, build a quotation line by line, the system is manufactured to measure in four to six weeks and burn-in tested at the factory, then we import it, install it, CE mark the installed assembly and train your staff.
Can I buy directly from Taiwan?
You can, but four things stay on you and usually cost more than the saving: shipping and customs, on-site installation, CE marking of the assembly installed in your premises, and service with spare parts when the line stops on a Saturday night. That is why manufacturers work through a distributor per territory.
Who services Hong Chiang systems in Italy?
We do, across Italy, with on-site intervention and wear parts in stock. We also service systems we did not sell: in Milan we have been maintaining a Hong Chiang magnetic kaiten for years, including drive component replacements.
Is it spelled Hong Chiang or Hong Chang?
The correct name is Hong Chiang Technology Co., Ltd. (鴻匠科技股份有限公司). You will also see HongChiang or Hong-Chiang; «Hong Chang» is a common misspelling. Either way, if you are looking for their kaiten systems in Italy, this is the right place.
What does a Hong Chiang system cost?
There is no price list: every system is built on the plan of your room. A quotation is made of six items — route, transport system, finishes, freshness and ordering technology, logistics, site work. Send the floor plan and we come back with the layout and the items in the open.
Talk to us
Italia Sushi Robot is the trading name of Italfrigo Service S.r.l., Via Pelizza da Volpedo 49, Cinisello Balsamo (Milan), Italy. Write to [email protected], message us on WhatsApp at +39 333 770 8642, or upload your floor plan.